Customer Service Rep II
Core
Process customer orders, manage transactions, and drive sales growth through outbound calls and product recommendations.
Role type
Customer Service Representative (Sales Support)
Builds
Order entry system transactions, customer records, sales opportunities
Domain
Healthcare distribution / Order Management
Deliverable
product features
Required skills
Order entry, customer relationship management, sales techniques, regulatory compliance, multitasking, MS Office proficiency
Preferred skills
SAP or ERP proficiency, Associate's Degree
Responsibilities
Process and verify customer orders and returns; place outbound calls to suggest additional products; maintain customer and territory records; monitor shipment dates; communicate customer requirements to sales representatives; utilize selling processes to increase sales.
Seniority
Individual Contributor