HVAC Scheduling Coordinator
Core
Schedules HVAC service calls and manages technician dispatches to ensure timely preventative maintenance and job completion for customers in data centers, healthcare, and manufacturing.
Role type
HVAC service scheduling coordinator
Builds
Preventative maintenance schedules and service delivery for critical building systems
Domain
Building systems / HVAC / Energy efficiency
Deliverable
client delivery
Required skills
service operations management, service scheduling, dispatching, customer communication, issue resolution, time and expense reporting, parts ordering support, WIP management
Preferred skills
project accounting, costing principles
Responsibilities
Receive and schedule customer service calls, coordinate labor scheduling for technicians, communicate action plans to customers, resolve customer inquiries and escalate issues, manage daily technician debriefs, maintain customer account data in NxGen, support parts ordering and PO creation, monitor time and expense reporting, reconcile billing exceptions
Seniority
Mid-level, hands-on operational role