Inb/Outbound Que Assoc.
Core
Handles high-volume inbound calls, manages member inquiries, processes mail/fax/email requests, and performs follow-up communications for Signify Health members.
Role type
Inbound/Outbound Queue Associate
Builds
Member service interactions and internal request workflows
Domain
Healthcare / Customer Service
Deliverable
client delivery
Required skills
High-volume call handling, data entry, mail/fax/email processing, prioritization, multitasking, English fluency, Google Suites proficiency
Preferred skills
College education, call center experience, teamwork, coaching receptiveness
Technologies
Google Suites, office equipment
Responsibilities
Handle high volume of inbound calls, process member requests via email/fax/mail, follow up on voicemails, provide backup coverage, complete supervisor reports, attend training sessions
Seniority
Entry-level to Mid-level, hands-on IC