Applications Administrator IV (IT Systems)
Core
Administer, configure, and optimize the TeamDynamix (TDX) platform to support IT Service Management (ITSM), Project Portfolio Management (PPM), and enterprise workflow automation.
Role type
Senior Applications Administrator (ITSM/Workflow Automation)
Builds
ITSM and PPM workflows, service catalogs, and system integrations
Domain
Higher Education IT / IT Service Management
Required skills
TeamDynamix administration, workflow configuration, system integration (iPaaS), user role management, reporting, vendor relationship management, troubleshooting, documentation
Preferred skills
CRM administration, experience with form-heavy systems
Technologies
TeamDynamix (TDX), iPaaS
Responsibilities
Administer and maintain the TeamDynamix platform including service catalogs, ticketing forms, dashboards, and automation rules; Lead configuration and deployment of incident, service request, and change management forms; Manage user roles, permissions, and group assignments; Develop and maintain integrations with third-party systems; Develop reports and dashboards; Monitor system performance and troubleshoot issues; Support training efforts by creating documentation; Ensure data integrity and compliance; Participate in platform upgrades.
