Sr. Salesforce Reporting Manager
Core
Delivering and supporting critical Salesforce/GPS reporting capabilities to enable operational performance management and data-informed decisions for Commercial Contact Center operations.
Role type
Senior Salesforce Reporting Manager (IC)
Builds
Salesforce reports, dashboards, and recurring reporting processes
Domain
Healthcare / Salesforce Analytics
Required skills
Salesforce report building, Salesforce platform administration, Google BigQuery, SQL, data validation, reporting logic design, user access management, process improvement
Preferred skills
Tableau or Power BI, Dataiku, Python, reporting modernization, reporting governance, Call Center experience
Technologies
Salesforce, GPS, Google BigQuery, Tableau, Power BI, Dataiku, Python
Responsibilities
Build new reports and enhance existing reports based on business needs; Validate reporting results and investigate discrepancies; Identify and lead process improvement opportunities to reduce manual work; Translate business requirements into scalable reporting solutions; Provide reporting training and user coaching; Evaluate and apply new data and reporting technologies to automate manual processes
Seniority
Senior, hands-on IC