Bilingual Customer Service Representative – Broker Services (English/Spanish)
Core
Bilingual Customer Service Representative handling inbound brokerage inquiries for health insurance, including Medicare contracts, appointments, certifications, and commissions.
Role type
Customer Service Representative (Broker Services)
Builds
Customer support and administrative processing for health insurance brokers and producers
Domain
Health Insurance / Brokerage Services
Deliverable
client delivery
Required skills
Bilingual English/Spanish, research, problem-solving, data entry, policy compliance, system navigation
Preferred skills
Health insurance experience, Medicare knowledge, Microsoft Office proficiency
Responsibilities
Research and resolve customer inquiries, process Medicare contracts and appointments, verify certifications, review commission inquiries, perform data entry, assist with credentialing questions, support background check documentation
Seniority
Individual Contributor