Coordinator – TempAlert Repairs & Maintenance
Core
Triage and resolve inbound service tickets for temperature monitoring equipment at CVS/pharmacy and MinuteClinic locations via phone and email.
Role type
Senior IC IT support coordinator (remote troubleshooting)
Builds
Operational continuity of temperature monitoring devices for pharmacy operations
Domain
Healthcare operations + IT support
Required skills
remote troubleshooting, ticketing applications, data entry, Microsoft Office suite, root cause analysis, time management, multi-tasking, written communication, verbal communication, HIPAA compliance
Preferred skills
customer service, problem solving
Technologies
SmartSense (TempAlert), ticketing applications, Microsoft Word, Excel, Outlook
Responsibilities
Provide remote troubleshooting for malfunctioning equipment via phone calls, support email inbox inquiries to resolve equipment issues, assist with writing and updating training documentation, train new team members and offer peer-to-peer coaching, interpret technical dashboards to perform root cause analysis
Seniority
Mid-level, hands-on IC