Health Advocate- Inbound/Outbound Calls, Healthy Outcomes Team - Remote (IL, VA, LA, KY)
Core
Health Advocate interacting with Medicaid members and providers via phone to inspire healthy behaviors, schedule screenings/vaccinations, and assist with medication refills.
Role type
Health Advocate (Call Center)
Builds
Member health outcomes and service utilization for the Medicaid population
Domain
Healthcare / Medicaid / Behavioral Health
Deliverable
client delivery
Required skills
High-volume call center experience, healthcare setting experience, behavior change knowledge, mental health background, community health experience, computer literacy, multitasking, critical thinking
Preferred skills
Bilingual/multilingual, HEDIS screening measures experience, medical certification (CNA/MA)
Technologies
Windows, web-based applications, digital communication tools
Responsibilities
Inbound and outbound calls to members and providers, scheduling healthcare visits and screenings, working through barriers to health services, providing health education, documenting conversations in health records