Senior Customer Service Representative
Remote
Core
Handle incoming calls from members and providers regarding claims status, benefits, eligibility, and PPO participation.
Role type
Senior Customer Service Representative (Fully Insured/High Profile)
Builds
Customer service interactions for health insurance members and providers
Domain
Health Insurance / Customer Support
Deliverable
client delivery
Required skills
telephone communication, internet correspondence, written correspondence, multi-tasking, Microsoft Applications proficiency, search engine usage
Preferred skills
call center experience, medical terminology, insurance experience, remote work experience
Responsibilities
Address problems via telephone, internet, or written correspondence; Maintain department performance metrics; Handle service challenges; Provide solutions to constituent needs