IT Operations Intern
Core
Support daily IT operations, project delivery, data analysis, and continuous improvement initiatives for Tencent's IT team.
Role type
IT Operations Intern
Builds
IT service quality, delivery efficiency, and operational visibility
Domain
Enterprise IT Operations / Service Management
Deliverable
dashboards & analysis
Required skills
IT operations fundamentals, project coordination, data analysis, stakeholder communication, documentation, workflow optimization
Preferred skills
Power BI/Tableau/Looker Studio, automation/scripting, Jira/Confluence/ServiceNow, report preparation
Technologies
Power BI, Tableau, Looker Studio, Jira, Confluence, ServiceNow, SharePoint, Excel
Responsibilities
Support day-to-day IT operations including issue follow-up and operational reporting; Coordinate IT projects and track progress; Analyze IT operational data to identify trends and risks; Prepare dashboards and management summaries; Maintain internal knowledge bases and process documents; Communicate with stakeholders to clarify requirements and support issue resolution; Identify opportunities for process improvement and light automation.
Seniority
Intern
