Associate Manager, Help Desk Support
Core
Lead the Clinical Applications Support Team to ensure reliable operation of clinical software systems essential for patient care.
Role type
Associate Manager, IT Service Desk / Application Support
Builds
Clinical software systems (EHRs) and support infrastructure
Domain
Healthcare IT / Clinical Applications
Required skills
Team leadership, IT Service Management (ITSM), Incident management, Process improvement, OKR/KPI tracking, Shift scheduling
Preferred skills
Ticket auditing/quality assurance program implementation, Shift-based team management, Clinical application certification
Technologies
ServiceNow, Remedy, Epic, Cerner
Responsibilities
Supervise support analysts, manage incident escalations, define team OKRs, maintain knowledge base, optimize support workflows
Seniority
Manager, hands-on leadership