IT Systems Management Analyst
Core
Implement, modify, test, and administer complex business systems and applications, specifically Epic Ambulatory, while troubleshooting technical issues and managing service incidents.
Role type
IT Systems Management Analyst (Epic Specialist)
Builds
Epic Ambulatory application configurations, integrations, and operational support
Domain
Healthcare IT / Electronic Health Records (Epic)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Epic technical configuration, Epic integrations, systems troubleshooting, incident management, project management, requirements analysis
Preferred skills
Epic Ambulatory application support, ticket handling
Technologies
Epic Ambulatory
Responsibilities
Implement, modify, test, and administer complex business systems and applications; troubleshoot and resolve technical issues raised by users and vendors; manage service incidents and requests; serve as subject matter expert for Epic technical configuration and integrations; analyze business and user requirements to deliver systems solutions; lead meetings and guide team problem-solving sessions; oversee medium and large-scale projects; support maintenance and operations of Epic Ambulatory applications; act as main technical contact for Epic application questions; communicate with stakeholders across the organization and externally; collaborate with cross-functional groups to solve problems and manage projects; coordinate multiple projects with different deadlines and priorities.