Senior Analyst - Pharmacy Online Fulfillment
Core
Managing and continuously improving CVS Pharmacy Online Fulfillment programs, including pharmacy delivery, pharmacy lockers, and other digital solutions to enhance patient access and convenience.
Role type
Senior Operations Analyst (Pharmacy Fulfillment)
Builds
Pharmacy delivery, pharmacy locker, and digital fulfillment programs
Domain
Retail pharmacy operations and digital commerce
Deliverable
product features
Required skills
Operational program management, process improvement, root cause analysis, stakeholder management, UAT and pilot program leadership, data analysis
Preferred skills
Retail pharmacy operations expertise, digital commerce knowledge, change management, reporting tools (Excel, Power BI, Tableau, SQL)
Technologies
Excel, PowerPoint, Word, Outlook, Power BI, Tableau, SQL
Responsibilities
Partner with Technology, Product, Analytics, and Operations teams to define and implement enhancements; Monitor KPIs and operational trends to identify risks and improvement opportunities; Lead UAT, pilot programs, and launch readiness activities; Provide day-to-day operational support and issue resolution; Serve as subject matter expert and liaison across cross-functional teams.
Seniority
Senior, hands-on IC