Customer Experience Data Analyst
Core
Own insights and reporting on customer onboarding, inquiry resolution, and process clarification to improve operational efficiency and customer satisfaction in a regulated pharmacy environment.
Role type
Customer Experience Data Analyst
Builds
Actionable insights for onboarding workflows, predictive models for churn and lifetime value, and dashboards for operational performance.
Domain
Healthcare / Pharmaceutical Manufacturing / Customer Operations
Deliverable
dashboards & analysis
Required skills
SQL, Python or R, A/B testing design, statistical analysis, data storytelling, CRM proficiency, process improvement, cross-functional collaboration
Preferred skills
AI-enabled productivity tools, knowledge management systems, predictive modeling, causal inference
Technologies
SQL, Python, R, CRM platforms, reporting dashboards, AI-enabled productivity tools
Responsibilities
Measure end-to-end customer onboarding activities and validate required information; Partner with stakeholders to scope and translate analytical questions into structured analyses; Design and analyze experiments including A/B tests and cohort studies; Build predictive or diagnostic models for churn and lifetime value; Proactively identify business opportunities and risks through independent data exploration; Collaborate with data engineering teams to ensure data availability and accuracy.
Seniority
Mid-level, hands-on IC