Operations Associate (Pharmacy)
Core
Optimize pharmacy fulfillment workflows and resolve exceptions to ensure accurate, fast medication delivery from prescription to patient.
Role type
Operations Associate (Pharmacy)
Builds
Reliable medication fulfillment path for patients
Domain
Healthcare operations / Pharmacy supply chain
Required skills
Workflow optimization, Exception resolution, Data analysis (SQL), Stakeholder liaison, Cross-functional collaboration, SOP management
Preferred skills
Pharmacy operations, Supply chain, Healthcare industry knowledge
Responsibilities
Identify and implement solutions to optimize pharmacy fulfillment workflows; Monitor and resolve fulfillment exceptions (delays, rejections, prior authorization, inventory issues); Analyze operational data using SQL to track KPIs (turnaround time, fill rate, error rate); Act as liaison with pharmacy partners and vendors; Collaborate cross-functionally to improve patient medication experience; Research best practices to shape fulfillment roadmap; Manage operational content (SOPs, training resources, workflows)