Account Solutions Specialist
Core
Conducts inbound and outbound calls to resolve the delinquency status of past due customer accounts in early-stage collections.
Role type
Account Solutions Specialist (Collections)
Builds
Resolves account delinquency status while minimizing company interest losses
Domain
Financial services / Banking
Deliverable
client delivery
Required skills
Collections, Customer service, Call center operations, Banking, Repayment plan implementation, Compliance with risk management programs, Process improvement, Change management, Microsoft Excel, Microsoft Word
Responsibilities
Calls customers about early delinquency account statuses, Works with customers to resolve account delinquency status, Implements repayment plans and collects delinquent payments, Ensures files and paperwork are properly completed, Contacts outside parties to collect or clarify documentation