Product Specialist
Core
A sales support role focused on vehicle delivery, customer education, and training dealership staff on vehicle technologies.
Role type
Product Specialist (Automotive Sales Support)
Builds
Customer delivery experiences and vehicle technology adoption
Domain
Automotive retail / Dealership sales
Deliverable
client delivery
Required skills
vehicle demonstration, customer education, pre-delivery checklist verification, staff training, vehicle tracking, customer follow-up
Preferred skills
previous dealership experience, outgoing personality, polished professional demeanor, technologically savvy, detail-oriented, organized, valid driver's license
Technologies
vehicle infotainment systems, vehicle technology features
Responsibilities
Assist salespeople with vehicle delivery scheduling; ensure showroom models are displayed as directed; perform detailed customer education and delivery; verify pre-delivery checklist requirements; assess customer knowledge to personalize delivery; demonstrate vehicle features and technologies; follow up with customers post-delivery; resolve customer inquiries regarding vehicle technology; conduct owner clinics; train sales and service staff on vehicle technologies; assist sales department in vehicle tracking