Customer Advocate Part-Time
Core
Serve as the primary point of contact for customers in the showroom, guiding them from initial inquiry to sale and post-sale follow-up while managing inventory and lot maintenance.
Role type
part-time customer advocate (automotive retail)
Builds
end-to-end customer experience for walk-in and appointment-based shoppers in a used automotive showroom
Domain
automotive retail / used car sales
Deliverable
product features
Required skills
customer service, sales funnel management, inventory management, physical labor (lifting 50lbs, loading vehicles), vehicle detailing, B2B fleet sales, CRM tools usage
Preferred skills
knowledge of CDJR products and automotive trends, ability to learn new platforms quickly
Technologies
Carvana proprietary tools (Carma, Cruise Control), CRM systems
Responsibilities
guide customers through showroom visits and test drives, finalize vehicle selection and support order placement, maintain clean and organized sales lot, engage in B2B fleet sales, manage post-sale customer relationships, perform physical tasks like loading/unloading vehicles
Seniority
entry-level to junior, part-time