Sr Analyst,Client Service Mgt
Core
Provide dedicated administrative and operational support for health plan client accounts, managing workflows, meeting documentation, and client inquiries.
Role type
Senior Client Service Analyst (Operations Support)
Builds
Operational workflows and client communication processes for health plan partners
Domain
Health Insurance / Client Operations
Deliverable
dashboards & analysis
Required skills
Stakeholder management, Meeting administration, Data organization (Excel), Project management tools, Client communication, Action item tracking, Cross-functional collaboration
Preferred skills
Medicare/Medicaid plan structures, AI agent technologies, Copywriting/Editing, Client facilitation
Technologies
Google Suite, Microsoft Excel, Asana, Jira, Confluence, PowerBI
Responsibilities
Manage meeting cadences and documentation for client calls; Track open action items and deliverables from client correspondence; Coordinate intake and resolution of member grievances; Serve as primary account contact for smaller accounts; Act as backup for Client Success Managers
Seniority
Mid-Senior, hands-on IC