Loan Servicing Single Point of Contact Specialist
Core
Acts as the sole point of contact for borrowers in foreclosure to assist with loss mitigation and resolve financial hardship.
Role type
Loan Servicing Specialist (Foreclosure/Loss Mitigation)
Builds
Mortgage account delinquency resolution and repayment plans
Domain
Financial Services / Mortgage Servicing
Deliverable
client delivery
Required skills
Loss mitigation process execution, workout solution assessment, delinquency status resolution, repayment plan implementation, file and paperwork accuracy, compliance with risk management rules, change management, documentation collection
Preferred skills
Process improvement identification, guidance to less experienced associates
Responsibilities
Contact delinquent borrowers to resolve mortgage account delinquency, assess and execute workout solutions, implement repayment plans and collect payments, ensure accurate completion of files and paperwork, comply with risk management and cybersecurity practices, contact outside parties for documentation, provide guidance to junior associates