Sr Mgr, Diagnostic and Preventative Service Program Delivery
Core
Lead operational delivery and provider network performance for the Diagnostic and Preventative Service (DPS) line, managing a team of associates to drive steady-state operations and product transitions.
Role type
Senior Manager, Operations & Program Delivery
Builds
Operational support for DPS products and services, including provider network management and process improvements.
Domain
Healthcare operations / Diagnostic and Preventative Services
Required skills
Team leadership, stakeholder management, process improvement, performance metrics analysis, strategic planning, technical troubleshooting, MS Excel/Word proficiency
Preferred skills
Project Management certification, Power BI, Salesforce, AI agent technologies
Technologies
MS Office (Excel, Word), Power BI, Salesforce
Responsibilities
Manage team of operational support associates; establish and monitor KPIs; drive operational improvements and process documentation; coordinate steady-state transitions for new products; monitor provider completion rates and resolve escalations; partner with Analytics and Product teams; develop high-performing team culture.
Seniority
Senior Manager, hands-on leadership