Home Improvment Financing CSR
Core
Provides telephone support to customers regarding account activity, loan counseling, and payment processing for home improvement financing.
Role type
Customer Service Representative
Builds
Customer account maintenance and payment processing
Domain
Financial services / Home improvement financing
Deliverable
client delivery
Required skills
Telephone support, loan account counseling, payment processing, account maintenance, documentation, multi-tasking, Microsoft Office Suite
Preferred skills
Customer service experience
Technologies
ServLoan, Unifi
Responsibilities
Provide telephone support for customers, counsel customers regarding loan accounts, document conversations and actions, process customer payments via phone, perform customer account maintenance requests, review accounts for correspondence
Seniority
Entry-level