Analyst, Outreach Coordinator
Core
Coordinates member outreach to ensure effective use of health plan benefits, ensure member receipt of important clinical services, and improve member health outcomes within the Medicaid or Medicare population.
Role type
member outreach coordinator
Builds
member health outcomes and HEDIS quality initiatives
Domain
healthcare / insurance
Deliverable
dashboards & analysis
Required skills
member outreach, health care marketing, health education, customer service, call center operations, data handling, MS Office Suite, keyboard navigation, multi-system navigation
Preferred skills
QuickBase, QNXT, project management, analytics
Responsibilities
Respond to member inquiries in person, via telephone, and in writing; support HEDIS quality initiatives; conduct outreach to noncompliant members; support medical record capture for HEDIS review and data abstraction