Account Solutions Specialist- HiFi Collections
Core
Conducts inbound and outbound calls to resolve early-stage delinquency status of past due customer accounts and minimize interest losses.
Role type
Account Solutions Specialist (Collections)
Builds
Repayment plans and collected payments for delinquent accounts
Domain
Financial Services / Consumer Lending
Deliverable
client delivery
Required skills
Collections experience, Customer service, Call center operations, Payment negotiation, Repayment plan implementation, Regulatory compliance, Microsoft Excel, Verbal communication
Responsibilities
Calls customers about early delinquency account statuses, Works with customers to resolve account delinquency status, Implements repayment plans and collects delinquent payments, Ensures files and paperwork are properly completed, Contacts outside parties to collect or clarify documentation
Seniority
Entry-level to Mid-level