Customer Service Representative, Bilingual (Spanish)
Core
Answering and documenting incoming contacts to resolve complex member and customer inquiries while ensuring high satisfaction and loyalty.
Role type
Customer Service Representative (Inbound)
Builds
Customer satisfaction and brand recognition for CVS Health
Domain
Healthcare / Insurance / Member Services
Deliverable
client delivery
Required skills
Complex problem solving, Data evaluation, Procedure adherence, Cross-department communication, Tool utilization, Bilingual communication (Spanish/English)
Preferred skills
Healthcare experience, Benefits knowledge, Medical terminology, Inbound call center experience, Analytical skills, Active listening, Empathy
Technologies
Windows-based applications, Microsoft Office, Internet navigation, Email applications
Responsibilities
Answer and document incoming calls to determine nature and resolve complex inquiries, Ensure respect and kindness for every member, Identify and evaluate data to implement appropriate courses of action, Follow established procedures to meet member needs, Communicate effectively with diverse work units to resolve issues, Perform required training to use available tools
Seniority
Entry-level to Junior