Mortgage Loan Servicing Credit Reporting & Maintenance
Core
Performs operational tasks in loan servicing including credit reporting, dispute resolution, year-end tax form preparation, account research, and data maintenance.
Role type
Loan Servicing & Customer Service Specialist
Builds
Loan servicing operations and customer support for mortgage products
Domain
Banking / Mortgage Lending
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Data entry, Microsoft Excel, loan documentation review, compliance with rules and regulations, customer service, time management
Preferred skills
HELOCs & HELOANS experience, loan operations knowledge
Technologies
Microsoft Excel, Microsoft Word
Responsibilities
Receives and reviews incoming work, resolves escalated customer inquiries, prepares and corrects specialized reports, researches loan-related issues, ensures compliance with risk management programs, provides guidance to less experienced team members
Seniority
Mid-level, hands-on IC