Analyst,Account Manager
Core
Operational and administrative support for Account Managers, handling eligibility, enrollment, benefit documentation, and issue resolution for multinational employers.
Role type
Analyst, Account Management
Builds
Health benefit solutions and operational support for Access U.S. customers
Domain
Health insurance / Employee benefits
Deliverable
Dashboards & analysis | Client delivery
Required skills
Data analysis, Benefit documentation review, Salesforce proficiency, Project coordination, Issue escalation management, Microsoft Office
Preferred skills
Health insurance domain knowledge, Employer group support experience, CRM platform familiarity, Cross-functional team collaboration
Responsibilities
Develop basic account plans and strategies, Analyze customer data and service trends, Coordinate eligibility and enrollment activities, Review benefit grids and plan documents, Support renewal activities and rate validation, Manage customer and broker escalations
Seniority
Junior, hands-on IC