Senior Specialist, People Operations
Core
Provides high-quality operational, transactional, and procedural HR systems and policy support across the employee lifecycle, acting as a trusted point of contact for managers and employees.
Role type
Senior Specialist, People Operations (HR Generalist)
Builds
Consistent HR processes, clear ownership, timely outcomes, and a positive customer experience for employees and managers.
Domain
Human Resources / People Operations
Required skills
Employee lifecycle management, HR policy interpretation, case management, employee relations, HR systems proficiency, data maintenance, Japan employment legislation knowledge, English fluency
Preferred skills
AI-enabled HR solutions adoption, complex enquiry resolution, workflow coordination, continuous improvement
Technologies
HR systems, AI-enabled solutions
Responsibilities
Investigate and resolve end-to-end employee enquiries and cases; Provide customer-focused People Operations support to managers; Maintain accurate employee data and case records; Act as an escalation point for complex operational and policy enquiries; Interpret People policies and processes in context; Support internal and external audits; Apply policies and processes consistently while managing business risk.
Seniority
Senior, hands-on IC
