CCService Advocate I
Core
Schedule patient appointments and manage contact center operations to ensure a seamless care experience for older adults.
Role type
Entry-level contact center service advocate
Builds
Patient appointment schedules and care coordination workflows
Domain
Healthcare / Contact Center Operations
Deliverable
product features
Required skills
Appointment scheduling, inbound/outbound calling, data entry, patient communication, problem resolution, documentation, multitasking, PC proficiency
Preferred skills
EMR documentation experience, Spanish/Mandarin/Cantonese/Polish language skills
Responsibilities
Schedule, reschedule, and cancel patient appointments via phone; handle patient inquiries and concerns; enter patient data into scheduling systems; resolve scheduling conflicts; conduct follow-up calls for reminders; maintain accurate interaction records.
Seniority
Entry-level, individual contributor