Senior Implementation Manager
Core
Directs the planning and execution of customer benefit plan implementation for self-funded new business clients, ensuring alignment with organizational goals and client expectations.
Role type
Senior Implementation Manager (Healthcare)
Builds
Customer benefit plan implementations for self-funded clients
Domain
Healthcare / Insurance
Deliverable
client delivery
Required skills
Project management, healthcare client relationship management, risk mitigation, change management, cross-functional collaboration, quality control, coaching
Preferred skills
Knowledge of Aetna organizations, Salesforce proficiency
Technologies
Microsoft Office Suite, Salesforce
Responsibilities
Lead planning and execution of key organizational projects, develop project plans and milestones, conduct post-mortems, enforce quality control processes, develop change management strategies, identify and mitigate project risks, prepare progress reports, coach junior colleagues
Seniority
Senior, hands-on IC