Customer Care Associate
Core
Provide superior and efficient customer service via inbound/outbound calls, emails, and chat, resolving inquiries on fees, credits, returns, disputes, and authorization requests for Bread Financial products.
Role type
Customer Care Associate (IC)
Builds
Customer loyalty and brand trust through positive interactions
Domain
Financial Services / Credit Cards / Consumer Lending
Deliverable
client delivery
Required skills
Problem-solving, Compliance adherence, Verbal communication, Written communication, Active listening, Conflict resolution, Multitasking, Time management
Preferred skills
Bachelor's Degree
Technologies
Microsoft Outlook, Microsoft Teams
Responsibilities
Identify customer needs and research issues to provide accurate solutions; Ensure compliance with company and regulatory guidelines; Respond to inquiries promptly via phone, email, and chat; Document interactions and update customer records in company systems.