Customer Experience Manager (CXM) - Collections
Core
Lead a regional team of CX Supervisors and Specialists to manage overdue accounts, accelerate cash collection, and mitigate portfolio risk for an industrial gas supplier.
Role type
Senior IC Collections Manager
Builds
Cash flow optimization and risk mitigation strategies for the collections portfolio
Domain
Industrial gases / Accounts Receivable / Collections
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, strategic planning, cash flow optimization, risk management, performance management, cross-functional collaboration, data analysis, stakeholder communication, process improvement, conflict resolution
Preferred skills
SAP proficiency, ERP system experience, Google Suite and Microsoft Office expertise
Responsibilities
Lead and oversee the regional collections organization, Serve as the primary operational liaison between regional teams and the Central Division, Communicate cash collection performance and portfolio trends to senior executives, Establish team accountability for key performance metrics, Provide coaching and performance management to the team, Partner cross-functionally to clear payment roadblocks
Seniority
Senior, hands-on IC