eBusiness Customer Support Specialist
Core
Process website order transactions, expedite shipments and returns, and resolve payment and invoice inquiries for Airgas customers.
Role type
eBusiness Customer Support Specialist
Builds
Order fulfillment and customer resolution for Airgas eBusiness platform
Domain
Industrial gases and hardgoods distribution
Deliverable
client delivery
Required skills
order processing, fraud detection, customer service, Salesforce case management, Shopify order processing, complaint resolution, product research
Preferred skills
eBusiness/eCommerce knowledge, SAP experience, experience with diversified distributors
Technologies
Salesforce, Shopify
Responsibilities
Process and input cases/leads for tracking; vet new user registrations for fraud; provide order status and tracking details; resolve customer complaints; maintain statistical reports
Seniority
Individual Contributor
