Associate, Process Management – Associate Insights & Connections | Retail Bank
Core
Manage feedback infrastructure and operational processes connecting frontline retail bank associates with business leaders to drive continuous improvement.
Role type
Associate Process Management (Operations)
Builds
Feedback channels, engagement programs, and operational workflows for the Branch and Café network.
Domain
Retail Banking / Operations
Deliverable
dashboards & analysis
Required skills
Process management, project coordination, meeting facilitation, data synthesis, stakeholder communication, AI tool adoption
Preferred skills
Generative AI usage, automation tools, Google Workspace, focus group facilitation
Responsibilities
Coordinate frontline connection panels and focus groups, manage operational logistics for engagement programs, synthesize feedback data, develop standard operating procedures, and optimize administrative workflows using AI.
Seniority
Associate, hands-on IC
