Café Ambassador - Westfield Valley Fair
Core
You are a high-end service specialist and digital banking guide who moves throughout a modern community hub (Café) to bridge the gap between digital innovation and human connection, empowering guests to master mobile tools and troubleshoot tech challenges.
Role type
Customer-facing banking guide and brand advocate
Builds
Digital banking adoption and community engagement within a retail banking hub
Domain
Retail Banking / Financial Services
Deliverable
product features
Required skills
Customer service, digital ecosystem navigation, problem-solving, de-escalation, event hosting, compliance awareness
Preferred skills
Banking experience, retail experience, G-Suite proficiency
Responsibilities
Proactively engage with guests to guide them through digital tools, share product value through conversation, host local events promoting financial health, advocate for customers and resolve complaints, foster an inclusive environment, and support surrounding Cafés as needed.
Seniority
Entry-level to Mid-level, hands-on IC