Senior Manager, Process
Core
Lead process transformation, operational excellence, and customer experience delivery for credit card fulfillment and inclusive benefits.
Role type
Senior Manager, Process & Operations
Builds
Fulfillment and customer experience solutions for credit card customers
Domain
Financial Services / Banking
Required skills
Process management, risk management, business transformation, cross-functional stakeholder management, team leadership, data analytics, regulatory compliance, vendor management, strategic planning, operational improvement
Preferred skills
Lean Six Sigma, digital enablement, workflow automation, enterprise technology implementation, Agile methodologies, financial services experience, BPO management
Technologies
SQL, Power BI, Alteryx, SaaS, AI
Responsibilities
Build interaction models and partner with organizations to influence fulfillment vision; ensure fulfillment and customer experiences perform effectively while meeting compliance; influence policies and procedures; lead transformation via automation and data analysis; establish management systems for KPIs and budget; develop and manage teams of operational leaders; lead cross-functional teams in launching high-value initiatives.
Seniority
Senior, hands-on IC with leadership mandate