Café Ambassador - Boulder
Core
You are a high-end service specialist and digital banking guide who bridges the gap between digital innovation and human connection in a modern community hub, empowering guests to master mobile tools and troubleshoot tech challenges.
Role type
Senior IC customer experience specialist (digital banking guide)
Builds
Digital banking adoption and community engagement programs
Domain
Financial services / Retail banking
Deliverable
product features
Required skills
Customer service, digital ecosystem navigation, conflict de-escalation, event facilitation, brand advocacy, problem solving, adaptability
Preferred skills
Banking experience, G-Suite proficiency, retail experience
Responsibilities
Proactively engage with guests to guide them through digital tools, host local events promoting financial health, advocate for customers and resolve escalated issues, foster an inclusive environment, and support surrounding Café locations.
Seniority
Entry-level to Mid-level, hands-on IC