Premium Service Representative | TB Rays
Core
Deliver superior service to premium seating clients for the Tampa Bay Rays ballpark project, managing the full account lifecycle from onboarding to payment collection.
Role type
Premium Service Representative (Client Success & Account Management)
Builds
Premium seating experiences and client relationships for a new MLB ballpark
Domain
Sports & Live Events Hospitality
Deliverable
client delivery
Required skills
Account management, contract preparation, invoicing, payment collection, CRM management, client communication, event planning, CRM systems (Salesforce, ProVenue)
Preferred skills
Sports industry experience, sales experience, hospitality experience, ticketing systems experience
Responsibilities
Serve as main point of contact for premium seating accounts, lead onboarding and hospitality efforts, manage contract lifecycle and payment collection, track and report on collections, assist clients with ticket management and payments, deliver monthly client touchpoints, maintain accurate account information in CRM, support sales team with payment processing, respond to service inquiries, contribute to special event planning, host clients at events, assist with Experience Center operations, identify revenue opportunities, provide support for inbound service calls
Seniority
Mid-level, hands-on IC