Client Success Technical Manager (Brasil)
Core
Act as a trusted advisor and main point of contact for a portfolio of client accounts to ensure maximum value from the Onebox ticketing platform and drive retention.
Role type
Client Success Technical Manager
Builds
End-to-end ticketing solutions for live entertainment events
Domain
Live entertainment, ticketing, SaaS
Deliverable
client delivery
Required skills
Customer support in SaaS, technical troubleshooting, platform configuration, data exports, onboarding and training, cross-functional collaboration, client relationship management
Preferred skills
Ticketing industry knowledge, network or event tech knowledge, Spanish language
Technologies
Onebox platform
Responsibilities
Manage daily client requests including incident resolution and platform configuration, provide onboarding and ongoing support, collaborate with Sales, Tech, and Product teams, support on-site operations during live events, identify opportunities for client growth and platform improvement
Seniority
Individual Contributor, mid-level
