IT Technician
Core
Provide day-to-day technical support for hardware, software, networks, and end-user systems, including troubleshooting, installation, configuration, and maintenance of desktops, laptops, printers, and mobile devices.
Role type
IT Technician (Help Desk/Desktop Support)
Builds
IT equipment and user access for live event venues and brands
Domain
Live events and venues
Required skills
hardware troubleshooting, software troubleshooting, network troubleshooting, desktop/laptop configuration, printer maintenance, mobile device management, user onboarding/offboarding, incident documentation, IT inventory management
Preferred skills
strong troubleshooting and problem-solving skills, customer-service mindset, ability to manage multiple support requests, attention to detail
Technologies
desktops, laptops, printers, mobile devices, networks
Responsibilities
Provide day-to-day technical support for hardware, software, networks, and end-user systems; Install, configure, and maintain desktops, laptops, printers, mobile devices, and related IT equipment; Monitor system performance and escalate complex technical issues; Support user onboarding and offboarding, including account setup and equipment deployment; Maintain accurate documentation of incidents, solutions, and IT inventory
Seniority
Entry to Mid-level, hands-on IC