Observatory Ambassador | One World Observatory
Core
Greeting guests, ensuring safety, and providing high-level customer service and information about observatory offerings and NYC skyline views.
Role type
Guest-facing hospitality ambassador
Builds
Memorable visitor experiences at One World Observatory
Domain
Tourism / Hospitality
Deliverable
product features
Required skills
Guest engagement, safety protocols, customer service, information retention, public speaking, physical mobility
Preferred skills
Multi-lingual capabilities, sign language knowledge
Technologies
None
Responsibilities
Greeting guests upon entry, ensuring guest safety during tours, answering guest inquiries about observatory layout and experiences, presenting information clearly and audibly to groups
Seniority
Entry-level, hands-on IC
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