Guest Services Representative
Core
First point of contact for guests entering a sports/entertainment venue, responsible for ticket scanning, directing guests, and maintaining a safe environment.
Role type
Guest Services Representative
Builds
Guest experience at live events
Domain
Sports and entertainment venue operations
Deliverable
client delivery
Required skills
ticket scanning, guest direction, conflict de-escalation, radio device operation, safety hazard identification, policy enforcement
Preferred skills
customer service experience in sports/entertainment, reliable transportation, availability for nights/weekends/holidays
Responsibilities
scan tickets and verify credentials, provide directions to seats and amenities, maintain clear aisles and concourses, respond to guest complaints and questions, enforce guest code of conduct
Seniority
Entry-level, hourly associate
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