Guest Services Representative
Core
First point of contact for guests entering a sports/entertainment venue, responsible for ticket scanning, directing guests, and maintaining a safe environment.
Role type
Guest Services Representative
Builds
Guest experience at live events
Domain
Sports and Entertainment
Deliverable
product features
Required skills
Ticket scanning, guest direction, conflict de-escalation, safety hazard identification, radio device operation, memory recall
Preferred skills
Customer service experience in sports/entertainment, friendly personality, reliability
Technologies
Radio devices
Responsibilities
Scan tickets and verify credentials, direct guests to seats and amenities, maintain safe aisles and concourses, respond to guest complaints and questions, ensure compliance with guest code of conduct
Seniority
Entry-level, individual contributor