Guest Services Manager
Core
Oversee staff and operations for the Guest Services department at a public assembly facility, including information booths, wayfinding, safety, and security coordination.
Role type
Guest Services Manager (Operations & Safety Lead)
Builds
Operational readiness and safety protocols for large-scale public events
Domain
Event Management / Public Safety / Hospitality
Deliverable
client delivery
Required skills
Staff scheduling, payroll management, incident reporting, safety program leadership, law enforcement coordination, EMT room inventory management, employee mentorship, problem-solving, verbal/written communication, Microsoft Word/Excel proficiency, confidential information handling
Preferred skills
First aid/CPR training, ICS 100/200 certification, hospitality industry experience
Technologies
Momentus, Microsoft Word, Microsoft Excel
Responsibilities
Manage department staffing, schedules, and payroll; coordinate with law enforcement and emergency services for event safety; lead safety training and meetings; mentor frontline staff; oversee operational readiness and incident follow-up
Seniority
Mid-level Manager, hands-on operations