Premium Supervisor
Core
Oversee operations of assigned premium areas in a high-end venue, providing leadership to frontline staff and ensuring guest satisfaction through personal service and adherence to service standards.
Role type
Frontline service supervisor
Builds
Guest experiences and operational compliance in premium dining/club environments
Domain
Hospitality / Food & Beverage
Deliverable
product features
Required skills
POS system management, daily reporting, menu knowledge, inventory and cash control, health and safety compliance, team coordination, flexible scheduling
Preferred skills
2-4 years experience in high-end clubs/restaurants, proactive organization, detail orientation, adaptability under pressure, basic math proficiency, English fluency, physical stamina for standing/walking/lifting
Technologies
POS systems
Responsibilities
Manage assigned premium areas, input daily event sheets and reports, collaborate with customer service to improve guest experience, maintain clean and safe work areas, ensure compliance with service and inventory standards, work flexible schedules including nights/weekends/holidays
Seniority
Entry-level to Mid-level, hands-on IC