Ticket Specialist
Core
Assist guests with ticket purchases over the phone and in person, handling transactions and event information.
Role type
Ticket Specialist (Box Office)
Builds
Ticket sales and distribution for live events
Domain
Entertainment / Live Events
Deliverable
product features
Required skills
Cash handling, ticketing software usage, customer service, conflict resolution, data entry, phone etiquette, background check clearance
Preferred skills
Box Office or Guest Service background (18+ months)
Technologies
Ticketing software
Responsibilities
Answer questions regarding price, seating, and event information; Accept payment and distribute tickets; Maintain daily balance sheets; Fulfill will-call requests; Open and close ticket windows
Seniority
Entry-level to Mid-level IC
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