Manager, Box Office
Core
Lead the daily operations of the Box Office at a major live entertainment venue, managing ticketing systems, inventory, and guest experiences for sporting events, concerts, and special shows.
Role type
Senior IC Box Office Manager
Builds
Ticketed events, guest experiences, and operational reports for Barclays Center
Domain
Live entertainment / Sports & Concerts
Deliverable
product features
Required skills
Ticketmaster Host system expertise, financial reconciliation, team leadership, inventory management, cash handling, event operations, stakeholder partnership, ADA compliance
Preferred skills
Union environment experience, Archtics system knowledge
Technologies
Ticketmaster Host, Archtics
Responsibilities
Recruit, train, and schedule Box Office staff; manage ticket inventory, pricing, and on-sale execution; oversee daily sales reconciliation and financial reporting; coordinate presales, VIP packages, and promotional campaigns; resolve escalated guest concerns; maintain ticketing equipment and systems.
Seniority
Manager, hands-on IC