Guest Services Ambassador
Core
Welcome guests, provide navigation and information, and handle administrative tasks at a major convention center.
Role type
Guest Services Ambassador (Hospitality)
Builds
Guest experience and operational support for live events and venues
Domain
Hospitality / Event Management
Deliverable
product features
Required skills
Customer service, guest relations, navigation assistance, administrative tasks, radio communication, complaint resolution, POS transactions, rental management
Preferred skills
Previous POS experience, English language command, map interpretation, computer navigation
Technologies
Two-way radio, POS systems
Responsibilities
Greet and assist guests, guide visitors to destinations, provide local area information, handle administrative duties, manage equipment rentals, communicate via radio, resolve guest complaints
Seniority
Entry-level, hands-on IC
