Guest Experience Representative
Core
Initial guest interaction point at an arena, theater, and convention center, focusing on seating management, safety, and customer service.
Role type
Guest Experience Representative
Builds
Guest flow management and event operations
Domain
Live events / Entertainment venues
Deliverable
product features
Required skills
Ticket verification, crowd direction, conflict resolution, safety hazard identification, code of conduct enforcement
Preferred skills
None stated
Technologies
None stated
Responsibilities
Greet guests and verify tickets for correct seating locations; Direct guests to seats and arena amenities; Monitor aisles and concourses for safety hazards; Resolve guest complaints and escalate to supervisors; Ensure guests adhere to the arena code of conduct
Seniority
Entry-level, hands-on IC
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