Nights of Lights Customer Service Representative
Core
Customer Service Representative guiding guests to tour check-in lines, elf cart/tent lines, and parking lot operations for Old Town Trolley Tours.
Role type
Customer Service Representative (Tour Operations)
Builds
Guest experience and tour logistics for Old Town Trolley Tours
Domain
Tourism / Hospitality
Deliverable
product features
Required skills
Guest direction, traffic management, conflict de-escalation, local tourism knowledge, hospitality, English communication
Responsibilities
Direct guests to ticket booths and tour lines, hand out refreshments, manage parking lot traffic, provide accurate local information, maintain orderly lines