Customer Service Representative
Core
Handle incoming orders and inquiries via phone, web, and email; process various order types including backorders, returns, and drop-ship; resolve customer issues and complaints.
Role type
Customer Service Representative
Builds
Customer satisfaction and order fulfillment for sports, entertainment, and live events merchandise
Domain
Sports & Entertainment Merchandise
Deliverable
client delivery
Required skills
order processing, conflict resolution, cross-selling, data entry, Microsoft Office proficiency, multi-tasking, product knowledge
Responsibilities
Handle incoming orders and answer customer service inquiries via phone, web and email; Process a variety of order types such as backorders, returns, wholesale/bulk, drop-ship, etc.; Identify, research, and resolve customer issues; Cross-sell and up-sell customers by recommending products that are complimentary to what they are already purchasing; Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Seniority
Individual Contributor
